Refund Policy
Refund Policy
Last Updated: February 11, 2026
DocTranslation, operated by H2Tech (에이치투테크), prioritizes customer satisfaction. This refund policy clearly outlines the refund terms for point purchases and service usage. All payments are processed through Paddle (Merchant of Record), and Paddle's buyer protection and refund policies apply to all transactions. Customers may request a refund in accordance with the conditions below or through Paddle's buyer terms.
1. Eligible for Refund
Refunds are available in the following cases:
Within 14 days + Points unused
A full refund is available if you request it within 14 days of payment and have not used any purchased points.
Duplicate payment due to system error
If the same payment was processed multiple times due to a system error, the duplicate amount will be refunded immediately upon verification.
Translation failure due to service outage
If translation could not be completed due to a technical issue on our end, the deducted points will be restored or the payment will be refunded.
Paddle buyer protection
For payments processed through Paddle, additional buyer protections under Paddle's terms may apply. Please refer to Paddle's buyer terms at paddle.com/legal/terms for details.
2. Not Eligible for Refund
Refunds are restricted in the following cases:
Points partially or fully used
If purchased points have been partially or fully used (deducted for translation), refunds are limited to the unused portion. Points are immediately usable digital goods; under Korea's E-Commerce Consumer Protection Act (Art. 17), consumed digital content may be excluded from refund eligibility. For Paddle payments, Paddle's refund policies apply.
More than 14 days after payment
Refund requests made after 14 days from the payment date will be reviewed on a case-by-case basis.
Bonus points
Freely provided points (signup bonus, event bonus, etc.) are not eligible for refunds.
Account suspension due to Terms violation
If your account has been suspended for violating the Terms of Service, remaining points cannot be refunded.
3. Legal Basis
📜 Korea's E-Commerce Consumer Protection Act, Article 17
For digital content (points), refund (withdrawal of offer) is restricted once consumption has begun. Points in this Service are classified as immediately usable digital goods, and this fact is clearly stated on the payment screen before purchase.
Under Korea's E-Commerce Consumer Protection Act (Art. 17), refunds for digital content are restricted once the content has been partially or fully consumed. Points are classified as immediately usable digital goods.
4. Refund Process & Timeline (Full refund for unused points)
Submit Refund Request
Send a refund request to h2techjun@gmail.com. Please include your order number and reason.
Review (1-3 business days)
We will verify eligibility and notify you of the result via email.
Refund Processing (3-7 business days)
Approved refunds will be returned to the original payment method.
| Payment Method | Refund Timeline |
|---|---|
| Paddle (Card) | 3-7 business days |
5. Translation Quality (Point Restoration)
- Due to the nature of AI translation, results may not be 100% perfect. Simple dissatisfaction with translation quality is not grounds for a refund.
- However, if translation is entirely unperformed or an empty file is generated, points will be restored.
- If file formatting is severely damaged, please contact customer support for point restoration review.
6. Refund Inquiries
Email: h2techjun@gmail.com
- Your registered email address
- Order number (found in payment confirmation email)
- Reason for refund
- Payment date
7. Frequently Asked Questions (FAQ)
Q. Can I get a refund for free points received upon signup?
A. No, freely provided points (signup bonus, event bonus) are not eligible for refunds.
Q. I used some points. Can I get a refund for the rest?
A. Once points have been partially used, refunds are limited to the unused portion. Points are digital goods and refunds may be restricted under the E-Commerce Act after use. However, if translation failed due to a service outage, those points will be restored. For Paddle payments, Paddle's refund policies apply.
Q. What happens to my points when I get a refund?
A. Points corresponding to the refunded amount will be immediately deducted.
Q. Where do I get a refund for Paddle payments?
A. Since Paddle is the Merchant of Record, refunds are processed through Paddle to the original payment method.
Last Updated: February 11, 2026
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