Question 1

What is DocTranslation?

Accepted Answer

DocTranslation is an AI-powered document translation service. It translates Word, Excel, and PowerPoint files while preserving 100% of the original formatting.

Question 2

How does it work?

Accepted Answer

Upload your file and select the target language. Our AI engine analyzes the document and translates the content while maintaining formatting.

Question 3

What file formats are supported?

Accepted Answer

We support Word (.docx), Excel (.xlsx), PowerPoint (.pptx), and plain text (.txt) files.

Question 4

Is formatting really 100% preserved?

Accepted Answer

Yes, tables, charts, images, fonts, and layouts are all preserved exactly as in the original.

Question 5

Can tables and charts be translated?

Accepted Answer

Yes, table structures and chart data are preserved while only the text is accurately translated.

Question 6

Can I use it for free?

Accepted Answer

Guest mode gives you 10P, and signing up grants 50P instantly. Additional points can be earned through ads or purchases.

Question 7

How much does it cost per document?

Accepted Answer

Base cost is 10P (for 5 pages), with 2P per additional page.

Question 8

Are refunds available?

Accepted Answer

Points are non-refundable, but failed translations are automatically refunded.

Question 9

Are my files handled securely?

Accepted Answer

All files are encrypted and automatically deleted after 10 days.

Question 10

How long is data retained?

Accepted Answer

Uploaded files are kept for 10 days then permanently deleted. Personal data is stored encrypted.

Question 11

What languages are supported?

Accepted Answer

We support 30+ languages including Korean, English, Japanese, Chinese, Spanish, French, German, Russian, Arabic, Hindi, and many more.

Question 12

How long does translation take?

Accepted Answer

Most documents are translated within 60 seconds. Larger files may take additional time.

Question 13

Can you translate contracts and legal documents?

Accepted Answer

Yes, we translate NDAs, service agreements, license contracts, and all legal documents while preserving clause numbers, tables, and signature fields.

Question 14

Are formulas preserved in financial report translations?

Accepted Answer

Yes, Excel-based financial statements, IR materials, and audit reports retain all formulas, charts, and formatting. Only text content is translated.

Question 15

How is confidentiality ensured for business documents?

Accepted Answer

All files are transmitted via TLS encryption, stored encrypted on servers, and permanently deleted after 10 days. Files are never shared with third parties or used for AI training.

Question 16

Can IT technical docs and API documentation be translated?

Accepted Answer

Yes, software manuals, API docs, SaaS guides, and tech specs are translated with accurate terminology. Code blocks and technical formatting are preserved.

Question 17

Is certified or notarized translation available?

Accepted Answer

We don't provide certified translation, but we recommend using our draft translation to save time and cost, then having it reviewed by a certified translator.

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